Refund policy

We want you to be completely happy with your order. Please read the details below before making a return or exchange.

1. Return Eligibility

• Items may be returned within 14 days of delivery.

• Products must be unused, unwashed, and in their original packaging with all tags attached.

• Items that do not meet these requirements will not be accepted.

2. Store Credit & Exchanges

• All approved returns are issued as store credit (no refunds).

• We do not process direct exchanges. If you would like a different size or style, you can place a new order using your store credit.

3. Sale Items & Gift Cards

• Sale items, discounted products, and gift cards are final sale and cannot be returned or exchanged.

4. Defective or Damaged Items

• If your order arrives damaged or faulty, please contact us within 48 hours of receiving your item and include photos for verification.

• Once approved, you may choose between a replacement (if available) or a refund to your original payment method.

5. Return Shipping

• Customers are responsible for the cost of return shipping.

• If a prepaid return label is provided, the cost will be deducted from your store credit.

6. Processing Time

• Once we receive and approve your return, please allow up to 5-7 business days for your store credit or refund (if applicable) to be processed.

7.Refund Policy for PRE-ORDERS

• If your order has not been dispatched after the stated 4–6 week production timeframe, you may request a refund or choose to continue waiting.
• Change-of-mind cancellations cannot be processed during the 4–6 week production period, as all pre-order items are made to order.
• Refunds for delays can only be requested after the full 6-week window has passed.

By purchasing from our store, you agree to this Returns and Exchanges Policy.
For any questions or to start a return, please contact us at @info@signaturestaples.co